Right of revocation
(A consumer is any natural person who enters into a legal transaction for purposes which are predominantly neither commercial nor self-employed.)(1) Cancellation policy
You have the right to revoke from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. To exercise your right of revocation, you must contact usLUX EST
M.A. René Borowski
Schlaatzweg 9
14473 Potsdam
Tel .: +49.331.87093240
Fax .: +49.331.87093241
Mobile: + 49.172.3931109
Mail: message@lux-est.com
You can electronically complete and submit the revocation form (revocation_form.PDF or revocation_form.DOC) which is available on our website www.lux-est.com, however, the use of this form is not mandatory. If you make use of this option, we will promptly (for example by e-mail) send you a confirmation of the receipt of such a revocation. In order to maintain the cancellation period, it is sufficient for you to send the notification before the expiry of the revocation period.
(2) Revocations
In the case of an effective cancellation, the mutually received benefits shall be returned and any benefits (such as interest) incurred. If you can not give us back or give us the received goods as well as received services only partially or only in a deteriorated condition, you have to pay usa a compensation. For the deterioration of the goods you must pay compensation only if the deterioration is due to a handling of the thing, which goes beyond testing the characteristics and functioning of the good. By "testing the characteristics and functioning" it is meant checking and trying out the respective goods, as it is possible and customary in a retail store. Transportable items are to be returned at our risk.
If you revoke from this agreement, we will transfer all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than one proposed by us) immediately and no later than fourteen days from the date on which the notification of your revocation of this contract was received by us. For repayment, we use the same option of payment that you used in the original transaction (unless otherwise agreed with you). In no case you will be charged for any repayment fees.
The cost of returning the goods is payed by the buyer.
LUX-EST exclusively reserves the right for compensation of damaged goods. If the customer is responsible for any deterioration or loss of the good which could have been prevented. §§ 351 and 353 BGB (German Civil Code) are not applicable.
For damage of the goods, which is due to insufficient packaging, the customer is liable. Obvious defects (in particular damage, wrong deliveries or quantity deviations), transport damage or other defects must be reported in writing to LUX-EST immediately, but no later than within 14 calendar days after receipt of the goods. Notification by email to message@lux-est.com would be sufficient.
The European Commission provides a platform for online dispute resolution (OS). The platform can be found at https://ec.europa.eu/consumers/odr/
Last update 05.06.2018